Overview

We are seeking a Senior Technical Support Engineer to join our fast growing company. You will be responsible for providing in-depth technical support to our customers, end users, and support partners.

Mininum Qualification:

Experience Lenght: Year(s)

Responsibilities

We are seeking a Senior Technical Support Engineer to join our fast growing company. You will be responsible for providing  in-depth technical support to our customers, end users, and support partners.

Troubleshooting, diagnosing and resolving technical issues raised by the end users over our client's ticketing system or chat.
Write technical articles for the knowledge base.
Act as mentor for Level I staff.
If you prove yourself to have the managerial abilities, you will be act as supervisor / team leader for a shift/team.
Work directly with customers via phone and trouble tickets to resolve hosting service related issues.
Participate in the planning of future network services and development of internal applications to accomplish requirements and improve overall efficiency.

Skills Required

Windows/Linux/Unix system administration skills
Excellent customer management and communication skills.
Min 2 years experience as a technical support engineer.
Good understanding of netfilter/iptables.
Good knowledge in web servers, NFS, DNS, NIS, MTAs
Nice to have experience with Apache, Litespeed, CentOS, Nagios, Cacti, DNS, hosted services, MySQL, R1soft, Wordpress, cPanel
Good knowledge of network design - Working with Firewalls, DNS, Load Balancers
Prefer some programming experience (particularly Perl, PHP, HTML, MySQL)
Knowledge of relational databases including a database query language
Strong written communications skills in English language.
B.Tech / B.E in Computer Science / IT / ECE.
Good knowledge on shell scripting.
Certifications like RHCE, CCNA, MCSE, MCP, RHCT etc are preferable.
Hands on experience with control panels like cPanel, Plesk, Ensim, H-Sphere, Direct Admin, dotNetPanel etc.